Sr. Manager, Enterprise Applications

<p style="text-align:left"><b>Hi. We’re Hummingbird.</b></p><p style="text-align:left">We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Summary</b></p>Own the systems that keep our contact centers running — and make them better.<br><br>As the Sr. Manager, Enterprise Applications at Hummingbird, you’ll lead the technical ownership and implementation of our contact center as a service (CCaaS) platforms while overseeing the broader enterprise application portfolio that keeps our operations running. This is a hands-on technical leadership role for someone who can move between architecture decisions and implementation details without missing a beat.<br><br>Most of your day will feel like a mix of leading CCaaS implementations, guiding architectural decisions, overseeing platform health, and partnering cross-functionally to make sure systems deliver what our clients and patients need. You’ll manage a small team that supports platforms including Workday and Monday.com, while personally driving the technical depth and execution rigor that our CCaaS buildout requires.<br><br>We’re deploying two CCaaS systems concurrently, which means day one carries real urgency. In your first 30 days, you’ll dig into our current runbooks and client environments, identify gaps, and step in as the point person for these implementations. By 60 days, you’re leading. The right person thrives in that kind of environment.<p style="text-align:inherit"></p><p style="text-align:left"><b>Responsibilities</b></p><h2>What You’ll Do</h2><h2><b>CCaaS Implementation & Platform Ownership</b></h2><ul><li><h3>Lead end-to-end CCaaS platform implementations, including Genesys and Talkdesk, from requirements gathering through deployment and ongoing support.</h3></li><li>Serve as the technical point person for concurrent client CCaaS deployments, coordinating with vendor implementation services while driving internal execution.</li><li>Design scalable implementation approaches, including API-based configurations that reduce reliance on vendor professional services over time.</li><li>Own platform health post-implementation: SLA adherence, business continuity processes, incident response, and long-term maintenance.</li></ul><h3></h3><h3><b>Enterprise Application Oversight</b></h3><ul><li>Oversee the enterprise application portfolio, including Workday, Monday.com, and other tools that support internal and client-facing operations.</li><li>Manage and develop a small team, setting clear delivery expectations and supporting growth while building toward a stronger bench as the team scales.</li><li>Define and evolve technical and architectural standards across your application portfolio to ensure systems are scalable, maintainable, and well-integrated.</li><li>Stay hands-on in tooling, code and pull request reviews, and troubleshooting to reinforce quality and remove blockers for your team.</li></ul><p></p><h3><b>Cross-Functional Partnership & Delivery</b></h3><ul><li>Translate client and business needs into clear technical plans: sequenced, resourced, and aligned to priorities.</li><li>Partner with stakeholders across operations, client success, and technical teams to resolve dependencies, standardize data and system models, and drive execution.</li><li>Maintain visibility into system health, incident patterns, and operational risks, surfacing trends and escalating early when needed.</li><li>Establish clear ownership and operating rhythms across teams to support consistent and predictable delivery.</li><li>Make tradeoff decisions on architecture, timelines, and scope, and communicate the implications clearly to leadership.</li></ul><p></p><h2>The Details</h2><ul><li><p><b>Employment Eligibility: </b>Candidates must be legally authorized to work in the United States without sponsorship.</p></li><li><b>Work Location: </b>Remote. You must work from a location within the United States with consistent internet service.</li><li><b>Work Type: </b>Full-time</li><li><b>Travel: </b>Minimal to no travel required.</li><li><b>Compensation: </b>Expected range is $150,000 to $195,000. New hires usually start between <b>$150,000 and $180,000</b>, depending on experience and internal equity.</li><li><b>Benefits: </b>Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>Required & Desired Skills</b></p><h2>What You’ll Bring</h2><ul><li>6-8+ years of experience delivering production systems or enterprise applications across technical domains such as software engineering, data engineering, infrastructure, or enterprise systems, including 2-4+ years in people leadership or equivalent.</li><li>Hands-on experience implementing, configuring, and supporting CCaaS platforms, specifically Genesys and/or Talkdesk. You’ve done this work directly, not just managed others doing it.</li><li>Strong technical depth across contact center architecture: call routing, API-based configuration, integrations, and platform maintenance.</li><li>Demonstrated ability to lead cross-team delivery and drive complex outcomes across systems, data, or technology functions.</li><li>Strong prioritization and resourcing judgment in moderately high ambiguity, with the ability to sequence work and communicate tradeoffs clearly.</li><li>Experience managing complex dependencies across teams, systems, and technical domains.</li><li>Strong communication skills across technical and non-technical stakeholders, including senior leadership.</li><li>A collaborative, low-ego style: someone who works hard, communicates directly, and brings people along rather than gatekeeping expertise.</li></ul><p></p><h2>Nice to Have</h2><ul><li>Experience with Workday administration, configuration, or oversight. If you can do both CCaaS and Workday, you’ll stand out.</li><li>Background in healthcare, health insurance, or another regulated environment where technical standards and compliance matter.</li><li>Experience in startup or fast-paced environments where you’ve had to build structure while moving quickly.</li></ul><p></p><h2>What Helps You Shine</h2><ul><li>Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role.</li><li>Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care — all skills that are essential for success on our team.</li></ul><p></p><h2>Expectations for Focus & Presence</h2><ul><li>To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule.</li><li>We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here. If you’re hoping to hold another job during the same hours, this job won’t be the best match.</li></ul><p></p><h2>Growth at Hummingbird</h2><p>This role is a senior leadership position at the intersection of technical depth and operational impact. As Hummingbird’s enterprise application footprint grows, so will this role’s scope. You’ll have the opportunity to shape how we build, scale, and support the systems our teams and clients depend on, and to grow your leadership impact alongside a company that’s moving fast with purpose.</p><p></p><p>#LI-JF1</p><p></p><div><div><div><div><div><div><div><p><b>Please Note:</b><span> The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience. </span></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:left"><b>The Hummingbird Approach</b><br>We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:</p><ul><li><b>Lead with Respect</b> by valuing kindness and working to actively foster an environment of inclusion and respect.</li><li><b>Embrace Growth</b> and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.</li><li>Bring a <b>Win Together</b> mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>Equal Opportunity Statement</b><br>Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. </p><p style="text-align:inherit"></p><p style="text-align:left">Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to <span><span class="WKQ0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">talent@hummingbird.healthcare</span></span></span> to request accommodations and we’d be happy to chat.<br> </p>