Station Services Specialist - BNA

Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description: For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Tennessee.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Station Services Specialist position at BNA within the last 12 months.

Like helping your Team stay organized and ready to fly?

Station Services

Specialists at Southwest work at the airport to support our daily operation. They help with schedules, pay, attendance, and staffing, making sure details are correct and on time. They answer questions from Employees and Leaders, fix problems, and send out updates and reports.

They also write messages, keep records safe and organized, and look for ways to make improvements. Their work helps the station run smoothly and supports Southwest's mission to offer great service every day.Additional detailsThis role includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersServes as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed in a timely mannerOversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreementsAuthorship and distribution of station communication, Customer inquiry and complaint response, Leadership meeting minutes, etc.Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root causeMaintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.Prepares references for users by writing operating instructions, memos, meeting minutes, etc.Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal informationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesDemonstrates strong written communication abilityDemonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required.Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing prioritiesSelf-motivated with the ability to complete sometimes non-routine tasks without directionDemonstrates good judgement when given confidential/sensitive informationPossess an understanding of influencing strategiesClearly define problems/challenges using various techniques to analyze and weigh alternatives and propose solutionsExhibits the ability to listen actively and attentively, take notes, and organize materials to facilitate meetingsComfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and LeadersAbility to visualize, articulate, and condense initiatives, problems, and concepts, into concise, easily understood updates and/or presentationsAbility to organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely deliveryOwn small scale projects which may include cross departmental participationEffectively follows Leadership directionEducationRequired: High School Diploma or GEDExperienceRequired: 2 years of