Supervisor, Revenue Cycle

April 27, 2026 Auto Import

This is a remote position. The Supervisor, Revenue Cycle oversees day-to-day billing coordinator operations and directly contributes to claim submission, denial resolution, and AR follow-up. Reports to the Manager, Revenue Cycle. Accountable for team-level delivery on clean claim rate, denial management, timely filing, and AR targets. Hands-on, active RCM billing experience is a non-negotiable requirement for this role. Responsibilities <ul> <li>Supervise billing coordinators daily — queue assignments, workflow oversight, and productivity. </li> <li>Conduct first-line quality review on flagged claims; enforce documentation and coding standards. </li> <li>Monitor payer timely filing windows; ensure no claim expires due to late submission. </li> <li>Own denial triage, assignment, and resubmission workflow; escalate systemic trends to the Manager with root cause documentation. </li> <li>Drive AR follow-up across the team with focus on 30+ and 90+ day buckets. </li> <li>Support weekly AR reconciliation, rate validation, and month-end close activities. </li> <li>Enforce note-lock compliance with Clinical Operations; run month-end sweep to close with zero unbilled encounters. </li> <li>Lead daily huddles and weekly 1:1s; deliver coaching, written feedback, and performance documentation. </li> <li>Partner with the Manager on coordinator onboarding and ongoing training. </li> <li>Step in to produce claims, work denials, and follow up on AR when volume or staffing requires; maintain audit-ready records. </li> </ul> Skills Required <ul> <li>Production-level proficiency in Office Ally and Availity — able to step into any coordinator queue and execute. </li> <li>Working knowledge of eClinicalWorks (eCW) or comparable EHR. </li> <li>Full command of the claim lifecycle: eligibility, coding, modifiers, submission, denial, appeal, and posting. </li> <li>Medi-Cal billing rules; experience across ECM, CalAIM, and managed care programs. </li> <li>Microsoft Excel and Google Workspace for AR, production, and denial reporting. </li> <li>Proven ability to supervise, coach, and hold staff accountable while maintaining personal production. </li> <li>Written communication for coaching documentation, denial appeal letters, and payer correspondence. </li> </ul> Preferred Qualifications <ul> <li>Direct experience in ECM, CalAIM, or Community Supports. </li> <li>Familiarity with IEHP, Molina, CalOptima, Health Net, and Anthem portals and requirements. </li> <li>Experience with capitated PMPM and per-encounter billing models. </li> <li>Experience reading Power BI or comparable BI dashboards. </li> </ul> Competencies <ul> <li>Team leadership — holds coordinators to production and quality standards; models expectations through direct execution. </li> <li>Operational discipline — runs the queue, closes the day, owns the week. </li> <li>Payer fluency — maintains current knowledge of each health plan’s rules and timelines. </li> <li>Analytical rigor — reads production and denial reports; identifies patterns and proposes fixes. </li> <li>Execution under pressure — month-end close, payer deadlines, audit requests. </li> <li>Integrity — will not submit or allow a claim that cannot be supported by documentation. </li> </ul> <h3>Requirements</h3> Job Requirements <ul> <li>Education: Associate’s degree in business, healthcare administration, or related field required; Bachelor’s preferred. Equivalent RCM experience considered. </li> <li>Experience: Minimum 3 years of current, hands-on RCM billing experience required — claim submission, denials, appeals, and AR. Minimum 1 year supervisory or team lead experience over billing staff required. Medi-Cal or managed care experience preferred. </li> <li>Certification (preferred): Revenue cycle or billing credential preferred. </li> <li>Schedule: Monday through Friday, 8:30 AM – 5:00 PM PST (required, non-negotiable). </li> <li>Travel: None. Fully remote within California. </li> <li>Location: California residency preferred. </li> <li>Compensation & Benefits: Range set by People Team, commensurate with experience. Full benefits included. </li> </ul> <h3>Benefits</h3> <ul> <li>Medical, dental, and vision insurance </li> <li>Paid time off + holidays </li> <li>Competitive pay </li> <li>Remote work flexibility </li> <li>Professional growth and development opportunities </li> </ul>

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