Support Specialist L1, POS (Australia)

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.<br> <br> Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes <a href="https://www.shijigroup.com/daylight-pms" rel="noopener noreferrer">Property Management System</a>, <a href="https://www.shijigroup.com/infrasys-pos" rel="noopener noreferrer">Point-of-Sale</a>, <a href="https://www.shijigroup.com/reviewpro-reputation" rel="noopener noreferrer">guest engagement</a>, <a href="https://www.shijigroup.com/horizon-distribution" rel="noopener noreferrer">distribution</a>, <a href="https://www.shijigroup.com/astral-payments" rel="noopener noreferrer">payments</a>, and <a href="https://www.shijigroup.com/twilight-data-ai" rel="noopener noreferrer">data intelligence</a> solutions for over 91,000 hotels worldwide, including the largest chains.<br> <br> The best hotels run on Shiji - day and night.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><ul><li>Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments for Australia.</li><li>Support includes understanding Food and Beverage operations, gathering user requirements, and installing and setting up equipment (e.g., servers).</li><li>This includes workstations, printers, and other relevant devices, as well as system configuration, site surveys, equipment and remote system testing, and basic documentation.</li><li>Knowledge of network cable connections for multiple hardware devices is required.</li><li>Ensure the solution meets specifications and functions per customer specific operational workflow.</li><li>Report on the additional functional requests from customers to our internal Product and Development team.</li><li>Answer operational and application questions and consult the customer.</li><li>Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc.</li><li>Remote based support of all Shiji applications and hardware.</li><li>Support scheduled after hours on-call roster.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>An understanding of and a minimum of 2 years’ experience in the Hospitality Industry.</li><li>Previous experience with software troubleshooting, hardware and software installation/upgrades.</li><li>IT Knowledge a plus.</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><u><strong>Interested?</strong></u></p><p>We look forward to your application, including your possible starting date and salary expectations.</p><p><u>We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.</u></p></div></section><li class="job-detail">Job Code: POS Support Specialist</li>