Team Lead, Call Center

Auto Import

Job Description:

  • Supervise the day-to-day operations of the division
  • Ensure employees are on time and meeting goals
  • Motivate, coach, and develop employees
  • Manage performance metrics
  • Handle escalated calls from patients/clients
  • Support Operations Manager and Workforce Manager
  • Provide regular performance reports
  • Conduct annual performance reviews
  • Monitor Call 4 Health’s Key Performance Indicators (KPI)
  • Update employee attendance and coaching records
  • Perform other duties assigned by Management

Requirements:

  • AS Degree in Business Administration or equivalent
  • Call Center Experience
  • Team Lead or Supervisor Experience
  • Great Communication and Customer Service Skills
  • Spelling, Typing and Sentence Structure Skills
  • Active listening skills
  • Able to Multi-task and Motivate others
  • Great Attitude & Attendance
  • Team Player; Receptive to Feedback & Coaching
  • Accountable & Compassionate Willingness to Teach and be Taught

Benefits:

  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Flexible working arrangements
Back to blog