Technical Customer Support - Product Expert

<h2>Ever rented an apartment?</h2> <p>RentEngine makes it faster, easier, and cheaper. Hundreds of leasing teams in 45 states rely on RentEngine every day. </p> <p>We launched in 2025 and are growing by 15%/month with a lean team of 15. We ship new features daily and announce weekly (<a href="http://rentengine.io/blog" dir="ltr" data-faitracker-click-bind="true">rentengine.io/blog</a>) </p> <p>Now we're hiring to build even faster.</p> <p>This is a high-growth, high-ownership startup. Everybody is an individual contributor, there are no middle managers or bureaucracy. You'll learn quick and get as much responsibility as you can handle. We look for 3 key traits:</p> <ul><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr"><strong><strong>Agency:</strong></strong> do you push the limits of what's possible and don't wait for permission </li><li style="text-align: left;" value="2" class="editor-listitem" dir="ltr"><strong><strong>Curiosity:</strong></strong> are you eager to learn (from teammates, customers, and the world)</li><li style="text-align: left;" value="3" class="editor-listitem" dir="ltr"><strong><strong>Attention to detail:</strong></strong> can you be proud of the work you create</li></ul> <p>If you align with our mission, keep reading and see if you're a fit.</p> <h2>What we’re looking for</h2> <ul><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">1-3 years in remote <strong>leasing or property management operations</strong>, and now want to work on the tech side</li><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Based in Latin America</li><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Enjoys learning software and being a product expert</li><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Loves talking to customers daily</li></ul> <h2>What you can expect / What you will do</h2> <ul><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Become a product expert on RentEngine, knowing the full scope of features, workflows, and best practices</li><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Answer technical questions from customers via live chat</li><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Jump on video calls to help customers with technical product questions and best practices</li><li style="text-align: left;" value="3" class="editor-listitem" dir="ltr">Help build the knowledge base (learn.rentengine.io)</li><li style="text-align: left;" value="3" class="editor-listitem" dir="ltr">Shape the product direction, based on your experience and feedback from customers you work with</li></ul> <ul></ul> <h2>Location / Timezone</h2> <ul><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">Fully remote - in Latin America</li><li style="text-align: left;" value="2" class="editor-listitem" dir="ltr">All of our work happens in American timezones</li></ul> <h2>Compensation</h2> <ul><li style="text-align: left;" value="1" class="editor-listitem" dir="ltr">$30-$36k annually (based on experience)</li><li style="text-align: left;" value="2" class="editor-listitem" dir="ltr">Equity opportunity</li><li style="text-align: left;" value="4" class="editor-listitem" dir="ltr">Unlimited PTO (we work very hard, but unplugged time-off is just as important)</li></ul> <h2>TO APPLY<br></h2> <p>Submit your application here AND submit a cover letter. </p><p>They're old-fashioned, but we want to hear why you're the right person to be a customer-facing product expert at RentEngine. Touch on why you're interested in the company, this position, and what lessons/experience you'll bring on day one.</p>