Travel Consultant – After Hours, Evening, Weekends

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Job Description:

  • Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
  • Use Sabre to book and issue airline, hotel, car, and other reservations
  • Maintain sufficient account knowledge to assist clients without delay
  • Check queues daily to ensure accuracy and complete issued tickets
  • Maintain non-stop service programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
  • Provide travel expertise to clients
  • Send quotes for international travel and assess restrictions, non-refundable rules, Open Skies, and FAA requirements
  • Meet management-defined KPIs, including productivity and transaction targets, consistent attendance, and schedule adherence
  • Communicate with airlines regarding flight changes, seating, and upgrades, and update clients
  • Follow ADTRAV policies, procedures, and approved traveler-service workflows
  • Provide excellent customer service, identify traveler issues, and solve problems empathetically
  • Communicate with agents and employees to gather information and service travelers
  • Participate in ongoing industry training
  • Maintain effective working relationships with employees, partners, vendors, and clients
  • Adhere to company policies and procedures
  • Perform other duties as assigned

Requirements:

  • High school diploma or equivalent required
  • At least 2 years of experience booking domestic and international travel; complex international experience is a plus
  • Experience using a GDS system; Sabre required, Amadeus a plus
  • Strong knowledge of city, airline, hotel, and car rental codes
  • Knowledge of government travel requirements, visas, and passports
  • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
  • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
  • Demonstrated experience learning and using technology, multiple applications, and multiple monitors simultaneously
  • Experience with Microsoft Office Suite, including Outlook, Word, and Excel
  • Excellent English written and verbal communication skills
  • Excellent listening skills and ability to clarify and respond to traveler needs
  • Strong attention to detail, accuracy, and quality
  • Ability to manage multiple priorities and complete tasks with minimal supervision
  • Strong organizational and problem-solving abilities
  • Ability to communicate ideas clearly and concisely and receive feedback and direction
  • Professional and positive demeanor; ability to work cooperatively
  • Ability to work remotely and meet company home-office requirements
  • Ability to sit and work at a computer for extended periods
  • Ability to maintain confidentiality of company and client information
  • Ability to work evening, night, overnight, weekend, and holiday schedules between 7pm–7am CT
  • Ability to pass credit, criminal, and/or employment reference background checks
  • U.S. citizenship required by government contract, with proof upon hire
  • Ability to successfully pass required government clearance processes

Benefits:

  • Evening, night, and weekend shift differentials
  • Holiday pay differential
  • Quarterly bonuses based on meeting outlined KPIs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
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