Virtual Customer Experience Agent – Airlines & Travel – Remote – $16–$21hr

About the Role

We are hiring Virtual Customer Experience Agents to deliver exceptional service to airline and travel customers remotely. You will handle multi-channel contacts — voice, chat, and email — and be empowered to resolve customer issues on the spot. The focus is on delivering great experiences that build customer loyalty, not just closing tickets.

What You Will Do

• Handle customer contacts across phone, live chat, and email for airline and travel services
• Own the customer issue from first contact through to resolution — no unnecessary transfers
• Proactively identify customer needs and offer relevant solutions and add-ons
• Update customer profiles and booking records accurately in CRM systems
• Provide feedback to supervisors on recurring customer pain points and policy gaps
• Meet or exceed quality, satisfaction, and resolution rate KPIs each month

Requirements

• High school diploma; some college preferred
• 1–2 years of customer service experience in any industry; travel a plus
• Empathetic, professional, and solutions-oriented communication style
• Comfortable handling multi-channel contacts simultaneously
• Reliable home workspace with laptop, USB headset, and 25+ Mbps internet

Pay & Benefits

• Pay: $16.00–$21.00 per hour
• Remote from any US state
• Health insurance and 401(k)
• PTO and 11 federal holidays
• Career growth into Team Lead and Quality Analyst roles