Virtualization Administrator/Engineer

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About the position

The Virtualization Administrator/Engineer supports the Infrastructure Management Team’s enterprise virtualization environment, serving as both a technical expert and team lead. This role is responsible for ensuring the stability, security, performance, and continual improvement of the VMware-based infrastructure while leading and mentoring team members and coordinating day-to-day work.

Responsibilities

  • Serve as a team lead for the virtualization operations team, providing technical guidance, mentoring, work prioritization, and coordination with leadership and stakeholders.
  • Provide day-to-day support for the Infrastructure Management Team’s virtualization environment in a large enterprise setting.
  • Apply VMware patches, updates, hotfixes, and STIGs to vCenters and ESXi hosts, as well as any Windows servers/workstations that are maintained by the Virtualization Team.
  • Identify trends and recurring issues, implement solutions and improved processes, and shift the environment from reactive support to proactive monitoring and prevention.
  • Develop and maintain SOPs and QRGs to automate tasks and enable user self-service where appropriate.
  • Conduct process reviews and recommend changes to increase efficiency, reliability, and scalability.
  • Align technical work with customer strategic goals, offering recommendations that reflect a clear understanding of requirements.
  • Maintain proper security posture through continuous monitoring, testing, and evaluation of systems and solutions on the network.
  • Support the Change Management process, including planning, documentation, risk assessment, and implementation of approved changes.
  • Monitor and manage ticket queues, ensuring incidents and requests are resolved within SLAs and documented.
  • Deliver customer service by gathering requirements, troubleshooting issues, and providing timely resolutions.
  • Provide input to Disaster Recovery and COOP plans and participate in related exercises.
  • Plan and manage server hardware/software upgrades and related infrastructure projects.
  • Perform server and rack installations, including cabling, configuration, and documentation.
  • Prepare and deliver status reports and briefings to leadership and customers, communicating progress, risks, and issues.
  • Write and maintain PowerCLI scripts to automate monitoring, configuration, and management tasks.
  • Develop processes and tools to transition capabilities to Network Operations and Tier 2 teams, including monitoring, documentation, and playbooks.
  • Implement and refine monitoring solutions and help define response procedures so Level 1 and 2 teams can resolve issues without escalation.
  • Research and report on end-user response time, application and system performance, and overall availability.
  • Support hardware and software lifecycle processes, including planning, refresh, and retirement.
  • Monitor and report on application, system, and infrastructure health and capacity.
  • Create automated solutions for data collection and reporting on performance and availability.
  • Perform other related duties as assigned.

Requirements

  • 8–12 years of experience as a virtualization administrator/engineer.
  • Experience supporting large enterprise virtualization environments.
  • Hands-on experience with VMware installation, configuration, and administration.
  • Proficiency with PowerCLI scripting.
  • Strong problem-solving, analytical, and process-improvement skills.
  • Dependability, accountability, and responsiveness to direction and feedback.
  • Demonstrated customer service experience, including engagement with senior military and government leadership.
  • Ability to present technical information to audiences with varying skill levels.
  • Ability to conduct training for users and team members.
  • Skill in engaging stakeholders to track progress, manage expectations, and meet timelines.
  • Experience with hardware and software lifecycle processes.
  • Excellent written and verbal communication and documentation practices.
  • Strong organizational, collaborative, and teamwork abilities.
  • Ability to quickly assimilate new information and self-study new technologies.
  • Maintain current industry knowledge of relevant concepts and practices.
  • Ability to work under time constraints and manage multiple priorities.
  • Flexibility and adaptability to changing requirements and new projects.
  • Must have baseline certification(s) at interview to meet DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE).
  • Must obtain an additional certification within six months of hire (e.g., VMware Certified Technical Associate (VCTA)); details to be discussed with the Enterprise Operation Manager.
  • Must comply with updated DoW 8140 requirements when implemented.
  • Maintain and upgrade certifications as required.
  • Active Secret clearance at time of interview, with ability to maintain an active clearance.
  • Bachelor’s degree in information technology, computer science, or related field; or equivalent combination of education, certifications, and experience.

Nice-to-haves

  • DISA STIG
  • System Administration
  • Technical Issues
  • VMware Technologies
  • VMware Virtualization

Benefits

  • 401K with company match
  • competitive pay
  • paid time off
  • full flex work weeks
  • variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • short and long-term disability benefits
  • life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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