Warehouse and Customer Service associate

Job Summary

We are seeking a dynamic and detail-oriented Warehouse and Customer Service Associate to join our team. In this vital role, you will be responsible for managing warehouse operations, ensuring efficient inventory control, and delivering exceptional customer service. Your proactive approach will help streamline logistics processes, operate heavy equipment safely, and maintain a well-organized warehouse environment. This position offers an exciting opportunity to contribute to a fast-paced distribution setting while supporting customer satisfaction through accurate order fulfillment and responsive service.

Responsibilities

• Operate warehouse equipment such as reach trucks, forklifts, pallet jacks, cranes, and order pickers to load, unload, and move materials safely and efficiently.
• Perform picking and packing of customer orders with precision, ensuring timely shipping and receiving processes.
• Maintain strict adherence to safety regulations including OSHA standards and PPE use during all manual handling and heavy lifting tasks.
• Conduct regular inventory counts, stock replenishment, and cycle counts to prevent stock discrepancies.
• Support warehouse distribution activities by organizing materials handling operations, load & unload procedures, and shipping & receiving tasks.
• Follow safety protocols diligently during all warehouse activities to promote a safe working environment for yourself and colleagues.
• Perform customer service communication and follow ups with customers.

Skills

• Proven experience operating heavy equipment such as reach trucks, forklifts, cranes, pallet jacks, and order pickers with proper certification.
• Strong knowledge of warehouse operations including inventory management software, logistics procedures, and material handling equipment operation.
• Ability to perform manual handling tasks safely while adhering to OSHA safety regulations and PPE requirements.
• Excellent organizational skills with experience in stock stocking, order picking & packing, shipping & receiving processes.
• Technical proficiency in warehouse management systems (WMS), RF scanners, AS400 or similar inventory management software.
• Basic math skills for counting, measuring, and verifying shipments accurately.
• Prior warehouse supervisor or leadership experience is a plus for coordinating team activities effectively.
• Quickbooks online knowledge for invoicing.

Join us in creating a safe, efficient, and customer-focused warehouse environment! Your dedication will ensure smooth logistics operations while providing outstanding service that keeps our customers satisfied.

Experience:

• Customer Service: 1 year (Preferred)
• warehousing and logistics: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person